What is a letter before action (and when to send one)
The letter that gets invoices paid without a court date.
Read postWaiting list open
Get the business out of your head.
We build the documents trade and service businesses need to scale: handbooks, subcontractor agreements, letters before action, quote templates, all tailored to how your firm actually works. We also source and set up the right CRM system for your business.
For trades & service SMEs · UK
- £11bnwhat late payments cost the UK economy every yearSource: DBT / Small Business Commissioner, 2025
- 14,000UK businesses close each year because of late payments, 38 a daySource: DBT / Small Business Commissioner, 2025
- £13.6bnlost by UK SMEs every year through unmanaged legal issuesSource: YouGov / CEBR for LawBite
Real numbers, real sources. No made-up stats on this site.
Sound familiar?
The jobs are fine. The paperwork is the problem.
You’re years into the business, but the systems are still in your head, or scattered across documentation that would never hold up at a tribunal or in small claims.
- Subcontractors working without consistent onboarding
- Qualifications and insurance documents sitting in emails
- Inconsistent quotations
- No proper complaints process
- Poor debt-chasing procedures
- Documents copied from somewhere online
- Key information living in WhatsApp
- No clear customer onboarding process
- Staff doing things differently
- New contracts creating new compliance requirements
- CRM or software they’re barely using
- Everything relying on the owner or one or two key individuals remembering what happens next
What we build
Documents that do the work.
Every document tailored to your business and your services, not off-the-shelf templates half edited from a download. You’re a serious business; your paperwork, systems and processes should reflect it.
Contracts & agreements
- Subcontractor agreements
- Terms & conditions
- Engagement letters
- Variation orders
Getting paid
- Quotation templates
- Payment terms
- Letter before action
- Debt-chasing sequence
People & process
- Company handbook
- Staff & customer onboarding
- Complaints process
- Role handover notes
Compliance & renewals
- Insurance & qualification register
- Renewal calendar
- Contract compliance checklists
- Record-keeping structure
Systems & software
- CRM selection for your trade
- Setup & data migration
- Staff training & handover
- Process automation
How it works
Four steps. No mystery.
- 01
Intro call
A free 30 minute call over Zoom to see if you need our assistance and what you are trying to achieve.
- 02
Health check
A business compliance health check for £49. We map what you have against what the work requires.
- 03
Tailored quotation
A quotation for a package tailored to your business and your services. Nothing off the shelf.
- 04
Implementation
We build, hand over, and offer ongoing packages to keep everything current as the business grows.
From the blog
All postsGuides that get found.
Plain-English answers to what trade businesses actually search for.
- Getting paid
- Contracts
Subcontractor agreements: what yours must cover
Scope, payment, insurance, CIS: the clauses that stop disputes before they start.
Read post - Scaling
The 12 documents every trade business needs before it scales
A checklist for firms about to take on staff, subcontractors or bigger contracts.
Read post
Questions
Asked every week.
No. Templates are where most of the problems on this page started. We audit how your firm works, then draft documents around it: your trade, your terms, your risks.
Yes. You answer questions about how the business runs; we do the drafting, you review, we finalise and hand over.
Most engagements are drafted, reviewed with you and handed over inside 3–4 weeks.
Usually more useful. The audit maps what you have against what the work requires; most firms keep half of what exists and replace the rest.
No. We are a document consultancy, not a law firm. Where a document needs a solicitor’s sign-off, we say so plainly.
Be first in the queue.
We onboard founding clients in small batches. Leave an email and you’ll hear from us before anyone else. One email, no drip campaign.